PRIVACY POLICY

Effective Date: 14 August 2025

1.  Who We Are
Thrive Dog Care is a sole trader business owned and operated by Ruth van Swaay.

The data controller for all personal data processed by Thrive Dog Care is: 
Ruth van Swaay.

You can contact her at:
Email: info@thrivedogcare.eu
Phone: 085 1734796


2.  Purpose of this Privacy Policy
This Privacy Policy explains:

  • The personal data we collect from you
  • How and why we use it
  • Who has access to it
  • Your rights under data protection law

This policy applies in addition to our Terms & Conditions.

 

3.  GDPR Compliance
We comply with:

  • EU General Data Protection Regulation (Regulation (EU) 2016/679).
  • Irish Data Protection Act 2018.

We are not required to appoint a Data Protection Officer under Article 37 GDPR.


4.  Personal Data We Collect
We may collect the following personal data:

  • Contact details – name, address, phone number, email (to arrange and deliver services).
  • Booking and payment records – to manage your account and process transactions.
  • Veterinary certification information – vaccination or titre test records, which may contain your personal details, to confirm health requirements for services.
  • Dog behavioural/training history – to tailor training and behaviour plans.
  • Communications – emails, messages, or calls related to your booking or queries.

We do not knowingly collect personal data from children under 16. If we learn we have done so, we will delete it promptly.

5. Legal Basis for Processing
We process your personal data only where we have a lawful basis under GDPR, including:

  • Consent (Article 6(1)(a)) – where you have given permission for specific processing.
    (continues in the next column)
  • Contract performance (Article 6(1)(b)) – where processing is necessary to provide our services. 
  • Legal obligation (Article 6(1)(c)) – compliance with dog control laws.
  • Legitimate interests (Article 6(1)(f)) – for internal record-keeping, provided this does not override your rights.

You can withdraw consent at any time by contacting us at info@thrivedogcare.eu


6. How We Use Personal Data 
We use your data for:

  • Managing bookings and delivering services.
  • Communicating about payments, appointments, and service updates.
  • Maintaining training and behaviour records.
  • Meeting legal obligations (e.g., safety regulations for restricted breeds).

We will not sell your data or use it for unrelated purposes.


7.  Who Has Access to Your Data

  • Internal staff – only those who need it to deliver services.
  • Trusted third-party service providers, including:
    -      Payment processors (to handle
       transactions).
    -      IT/email service providers (to   
       manage communications).
    -      Accountants/bookkeepers (for legal
       record-keeping)

All third parties are bound by GDPR-compliant agreements.
We may also share data:

  • If required by law or legal proceedings.
  • To protect our legal rights.
  • In connection with the sale or transfer of the business.

8.  Retention of Personal Data
We keep client records for up to 6 years after the end of our professional relationship, to comply with legal, tax, and insurance requirements. After this period, records are securely deleted or anonymised.


9.  Security of Your Data
We use appropriate measures to protect your personal data, including:

  • Password-protected devices and accounts
  • Encrypted data storage
  • Restricted access controls
  • Secure physical storage for paper records

No method of online transmission is however 100% secure.

10.  Your Rights
Under GDPR, you have the right to:

  • Be informed about how your data is used
  • Access the personal data we hold about you
  • Rectify incorrect or incomplete data
  • Erase your data, where legally possible
  • Restrict processing in certain circumstances
  • Object to processing where our lawful basis is legitimate interest
  • Data portability – request a copy in a structured, machine-readable format

We will respond to valid requests within 30 calendar days. Requests should be sent to info@thrivedogcare.eu

We may request proof of identity before processing your request.

11.  Complaints

If you have concerns about our handling of your data, please contact us first at info@thrivedogcare.eu so we can resolve the issue.

If you remain dissatisfied, you have the right to lodge a complaint with the Data Protection Commission:

  • Website: www.dataprotection.ie
  • Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
  • Phone: +353 (0)761 104 800


12.  Updates To This Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the ‘Effective Date’ above.
  • Post the revised version on our website.
  • Notify you by email if changes are significant.

 

13.  Contact Information

For any privacy-related queries, contact:

Ruth van Swaay – Data Controller
Email: info@thrivedogcare.eu
Phone: (085) 1734 796